Family Helpers

Please visit the Family Helpers web site for more info on our services and job listings

FamilyHelpers_Logo_colorABOUT FAMILY HELPERS

Family Helpers is a full-service domestic placement agency. We have provided exceptional, well-screened child, elder and home care service Helpers to thousands of families in the greater Westchester County community since 1995.  Our services include: part and full time nannies, ill-child care, date night/weekend sitters, hotel childcare, postpartum doulas, housekeepers, and companions for elderly parents.


Reliability, Integrity & Caring

Finding the perfect Helper for your family can be a challenging task. Fielding phone calls from strangers, browsing through on-line profiles responding to emails from acquaintances of well meaning friends and arranging interviews in your home with applicants who have not been pre-screened can be time consuming and frustrating.

At Family Helpers we leverage our extensive experience helping hundreds of local families, and our thoroughly qualified and pre-screened network of Helpers, to simplify this process. From our local office, based in the heart of Dobbs Ferry, NY, we take the time to learn about your family’s needs and present to you only those trustworthy, reliable and hardworking Helpers who are qualified to meet the needs of your family.

Whether you’re looking for a nurturing nanny for your child or a compassionate companion for your aging parent, the experienced staff at Family Helpers will thoughtfully guide and support you through the hiring process and beyond.


Family Helpers has been providing quality, well-screened domestic service providers to families in the Westchester County community since 1995. We know that your family is the most important thing to you and we value the trust you place in us to help you find the right Helper for your family.

At Family Helpers, we’re confident that we can find you a qualified Helper that meets your family’s needs because:

  • Our screening process is so thorough that only 3% of all candidates that contact us seeking a position are placed in a position.
  • All candidates are interviewed in-person and their professional and personal references are verified before they ever begin interviewing with you.
  • We provide you with a detailed work history about our candidates so that you can make an informed hiring decision.
  • Unlike online services, we know our background screenings are accurate because our researchers go to the courthouses to review court documents.  Our background checks are run for the past seven years in all states where the Helper has live/worked, and under all names she has used.

And our relationship doesn’t end once you’ve hired your Helper. Our staff is available to you on an on-going basis for the duration of your employment relationship with your Helper. We can even provide you with back-up care when your Helper goes on vacation!


Founded in 1995, Family Helpers is owned and managed by its president, Susan Tokayer. Susan is an active member of the in-home childcare industry and has served on the board of directors of the International Nanny Association since 2002. Susan currently serves as the association’s co-president.

Recognized as an expert in the field of in-home child care, Susan has been featured in Westchester WAG magazine, The New York Times, Forbes,  Parents magazine, Westchester Parent magazine and Westchester Family magazine.    She has given radio interviews on WGCH, Greenwich, CT and the BBC.

As a former psychiatric social worker and working mother herself, Susan has firsthand experience with the challenges parents face when trying to secure quality in-home child care for their young children. As a result of her experience, Susan retired from psychiatric social work and Family Helpers was born.

When Susan became a caretaker for an elderly parent, she decided it was time to expand Family Helpers’ service offerings. Out of her own personal experience, companions were added to Family Helpers’ growing list of quality domestic services provided.

It is Susan’s personal and professional mission to help families find high quality, well-screened Family Helpers. Where children or other family members are concerned, people deserve the very best and Family Helpers delivers just that.

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